CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support
Track #2
Developing Clout with Nursing
Track #3
Conquering Your Conflict Avoidance
Track #4
Priorities & Strategies for Your Wish List
Track #5
How to Get 'Em to Follow Through!
Track #6
Five Ways to Gain Respect
Track #7
Getting PT, OT, and Speech Schedule Coordination
Track #8
Grumbling, Complaining, & Over-Apologizing
Track #9
6 Proven Steps to Getting Cooperation
Track #10
Levels of Emphasis
Track #11
Obstacles to Gaining Staff Support
Track #12
Overcoming Uncertainty
Track #13
Commit to Change
Track #14
6 Steps to Success
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Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 15
Assessment of Culture Change Non-Compliance
Section 16
Gaining Support for Transporting
Section 17
Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game
Section 18
Developing a Script for Your Reply to "Busy and Short"
Section 19
Creating a "Broken Record" Script to the "Busy and Short" Reply
Section 20
The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions
Section 21
Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying
Section 22
Effective Strategies for Replying to Blaming and Verbal Abuse
Section 23
Effective Strategies for Replying to Joking and "I intended to..."
Section 24
Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language
Section 25
Effective Strategies for Replying to Apologizing and Debating
Section 26
How to Handle Your Unidentified Feelings & Anger
Section 27
Effective Script Delivery: Friendly, Professional, and Positive
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary