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Table of Contents

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CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support
Track #2
Developing Clout with Nursing
Track #3
Conquering Your Conflict Avoidance
Track #4
Priorities & Strategies for Your Wish List
Track #5
How to Get 'Em to Follow Through!
Track #6
Five Ways to Gain Respect
Track #7
Getting PT, OT, and Speech Schedule Coordination
Track #8
Grumbling, Complaining, & Over-Apologizing
Track #9
6 Proven Steps to Getting Cooperation
Track #10
Levels of Emphasis
Track #11
Obstacles to Gaining Staff Support
Track #12
Overcoming Uncertainty
Track #13
Commit to Change
Track #14
6 Steps to Success

Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 15

Assessment of Culture Change Non-Compliance
Section 16

Gaining Support for Transporting
Section 17

Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game
Section 18

Developing a Script for Your Reply to "Busy and Short"
Section 19

Creating a "Broken Record" Script to the "Busy and Short" Reply
Section 20

The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions
Section 21

Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying
Section 22

Effective Strategies for Replying to Blaming and Verbal Abuse
Section 23

Effective Strategies for Replying to Joking and "I intended to..."
Section 24

Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language
Section 25

Effective Strategies for Replying to Apologizing and Debating
Section 26

How to Handle Your Unidentified Feelings & Anger
Section 27
Effective Script Delivery: Friendly, Professional, and Positive
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary