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Table of Contents

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CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support
Track #2
Developing Clout with Nursing
Track #3
Conquering Your Conflict Avoidance
Track #4
Priorities & Strategies for Your Wish List
Track #5
How to Get 'Em to Follow Through!
Track #6
Five Ways to Gain Respect
Track #7
Getting PT, OT, and Speech Schedule Coordination
Track #8
Grumbling, Complaining, & Over-Apologizing
Track #9
6 Proven Steps to Getting Cooperation
Track #10
Levels of Emphasis
Track #11
Obstacles to Gaining Staff Support
Track #12
Overcoming Uncertainty
Track #13
Commit to Change
Track #14
6 Steps to Success

Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 15

Assessment of Culture Change Non-Compliance
Section 16

Gaining Support for Transporting
Section 17

Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game
Section 18

Developing a Script for Your Reply to "Busy and Short"
Section 19

Creating a "Broken Record" Script to the "Busy and Short" Reply
Section 20

The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary